Support
How can we help?
Real humans read every message. We reply within 24 hours, usually much sooner.
Where are you using The Possibility?
Android is on the way.
Leave your email and we'll tell you the day it arrives. Meanwhile, the web app works on any Android browser today.
What's this about?
Glad that helped.
You know where we are if anything else comes up.
Tell us what's going on.
A real person replies within 24 hours.
We've got it.
Prefer email? support@thepossibilityapp.com·Help center
Common questions
The full list, including known issues and their status, lives in the help center.
Some meditations keep sending me to a payment page. Is that a glitch?
Not a glitch, that's the free version doing its job. Without a subscription you get a sample sleep hypno-meditation, the soundscapes, and the breathing tools. The full library of Jim's hypno-meditations, the 14-Day Transformation, and coaching open with a subscription, and every plan begins with a free 14 day trial, so you can experience everything before paying anything. Get the app and start your free trial, or tap any locked session in the app to begin. If you've already subscribed or redeemed a book code and still see the payment page, email us and we'll fix it fast.
How do I cancel or manage my subscription?
It depends where you subscribed. On iPhone, subscriptions are billed by Apple and managed in your App Store settings: Settings → your name → Subscriptions → The Possibility. On the web app, billing runs through our site: tap You → Settings in the web app to manage it, or email us and we'll handle it directly. Either way, canceling stops the next renewal and you keep access until the end of the paid period. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com. Web app purchases are billed by us, and we can refund those directly. Either way, email us if something went wrong and we'll help make it right.
My book code isn't working.
Codes are printed inside The Book of Possibility and redeem once per account. Check for typos (letters and numbers only, no spaces). If it still fails, email us a photo of the code page and your account email, and we'll unlock it manually.
How do I delete my account and data?
In the app, tap You → Settings → Account → Delete Account, on iOS and the web app alike. This permanently removes your personal data from our systems, as described in the Privacy Policy. You can also email us and we'll process the deletion for you.
Audio won't play or downloads fail.
First, check your connection and that iOS is up to date. Then force-quit and reopen the app. If a specific session still fails, tell us which one: that detail usually lets us fix it the same day.
Is Jim AI private?
Your conversations are used only to power your coaching experience, are never sold, and are never used for advertising. Details are in the Privacy Policy.